Privacy Policies

Privacy policy and personal data

The present Privacy Policy (“PP”) aims to protect the privacy of all those who use the website http://www.estrelacoop.pt/ (“Site”), whose domain belongs to ESTRELACOOP – COOPERATIVA DOS PRODUTORES DE QUEIJO SERRA DA ESTRELA, CRL., thus letting them know how their personal data will be collected and treated.

ESTRELACOOP – COOPERATIVA DOS PRODUTORES DE QUEIJO SERRA DA ESTRELA, CRL. is obliged to comply with the applicable legislation in this matter, namely the rules contained in the General Data Protection Regulation (“RGPD”), approved by Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016.

Therefore, we request that you read this PP carefully and, should any question arise related to the exercise of your rights in this regard, please do not hesitate to contact us. You may do so through the following email address info@estrelacoop.pt.

Finally, please note that by providing your personal data when using the Site you acknowledge and accept the conditions set out in this Privacy Policy, which is supplemented by the Terms and Conditions of Use and by our Cookies Policy.

1.Personal data

Under the GDPR (General Data Protection Regulation, “Personal Data” will be any “information relating to an identified or identifiable natural person (“data subject”); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, electronic identifiers, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;”.

2 .Persons responsible for the processing of personal data

The responsibility for the processing of personal data that may be transmitted in connection with the use of the site, regardless of their nature or ownership, will always be the responsibility of ESTRELACOOP – COOPERATIVA DOS PRODUTORES DE QUEIJO SERRA DA ESTRELA, CRL., in the person of its representative, namely Joaquim Lé de Matos.

However, within the scope of the processing of the personal data of the Buyers – natural or legal persons who use the site to purchase products marketed by ESTRELACOOP – COOPERATIVA DOS PRODUTORES DE QUEIJO SERRA DA ESTRELA, CRL. will act as the responsible, being responsible for mutually determining the purposes and means of such processing, as well as for defining, between themselves and in a transparent manner, their respective responsibilities for compliance with the applicable legislation, namely about the exercise of the rights of the data subjects.

Given that joint responsibility must be proportional to the intervention or influence of each of the co-responsible parties, co-responsibility for the processing of purchasers’ personal data, to be shared between ESTRELACOOP – COOPERATIVA DOS PRODUTORES DE QUEIJO SERRA DA ESTRELA, CRL., will naturally be limited only to the personal data that will be processed by both parties in pursuit of the same purpose.

Specifically, there will be liability (of ESTRELACOOP – COOPERATIVA DOS PRODUTORES DE QUEIJO SERRA DA ESTRELA, CRL.) for the following personal data of the buyers:

    • First and last name – for the purpose of identifying buyers;
    • Address and postcode – for the purposes of shipping the products purchased;
    • Email address – for risk management and contact point purposes;
    • Telephone and/or mobile phone number – for contact purposes;
    • Taxpayer identification number (NIF) – for tax purposes and for commercial transactions, invoicing and payment.

Co-responsibility for the processing of buyer’s personal data (by ESTRELACOOP – COOPERATIVA DOS PRODUTORES DE QUEIJO SERRA DA ESTRELA, CRL.) begins from the moment in which the buyer makes payment for the selected product.

Whenever justified, ESTRELACOOP – COOPERATIVA DOS PRODUTORES DE QUEIJO SERRA DA ESTRELA, CRL. may use subcontractors, understood as such, natural or legal persons who process personal data on its behalf, to which users of the site give their express consent.

In particular, the use of subcontractors shall take place for the purposes of: managing the commercial relationship between buyers and sellers, providing sales and supply services, processing payments and invoicing, guaranteeing the execution of diligences and back office operations, namely at the level of support and technical and operational assistance required for the site operation, as well as all others deemed necessary and/or convenient at any given time.

The subcontractors to whom ESTRELACOOP – COOPERATIVA DOS PRODUTORES DE QUEIJO SERRA DA ESTRELA, CRL. resorts shall implement all appropriate technical and organizational measures to protect the personal data transmitted to them to ensure the defence of the rights and interests of the respective holders.

  1. Colleting and processing of personal data

Access and use of the site by users does not imply the collection or processing of any personal data. However, whenever the user creates an account on the Site, certain data will be collected, the nature of which varies depending on the purpose associated with it. The purposes for which data is collected and processed are set out in point 7 of this PP.

  1. Transfers of personal data

In certain cases, the personal data provided by the users of the site may be transferred to other entities that provide services to ESTRELACOOP – COOPERATIVA DOS PRODUTORES DE QUEIJO SERRA DA ESTRELA, CRL. operating within the European Union.

In the specific case of transfer of personal data to entities located in the United States of America, we ensure that they comply with the principles established in the Privacy Shield (agreement signed between the European Commission and the U.S. Department of Commerce, which imposes on US companies receiving personal data collected in the European Union special obligations of safeguard and caution).

  1. Rights of the personal data subjects

Users of the Site are guaranteed the right of access, rectification, withdrawal of consent, opposition to processing for the purposes defined above, erasure, limitation, and portability of the personal data they have transmitted, regardless of the capacity in which they act.

The user’s rights may be always exercised, and, to this end, the interested parts need only send such requests in writing to the representative of the Person Responsible for Personal Data Processing – info@estrelacoop.pt.

Without prejudice to what is referred to in the previous terms, users of the site who have transmitted their personal data may also lodge, whenever they consider it appropriate, a complaint with the National Control Authority (Comissão Nacional de Proteção de Dados – CNPD), whose contacts may be consulted at https://www.cnpd.pt.

6.Period of conservation of personal data

The personal data collected and processed by ESTRELACOOP – COOPERATIVA DOS PRODUTORES DE QUEIJO SERRA DA ESTRELA, CRL. will be kept for as long as the users registration on the site remains active.

Once the users registration on the site has been terminated, the personal data that the user has provided to ESTRELACOOP – COOPERATIVA DOS PRODUTORES DE QUEIJO SERRA DA ESTRELA, CRL. will be kept up to 1 (one) year from that date unless the applicable law stipulates otherwise.

However, the user of the Site may, at any time, request ESTRELACOOP – COOPERATIVA DOS PRODUTORES DE QUEIJO SERRA DA ESTRELA, CRL. to delete any personal data that has been provided

  1. Purposes associated with the collection and processing of personal data

The personal data provided within the scope of the use of the site will be processed and stored in databases specifically created for this purpose and are mandatory for being necessary and indispensable for the fulfilment of the following purposes: the registration of Buyers; the access, use and enjoyment of the Site by Buyers; the performance of other purposes, including the provision of services to Buyers, the performance of commercial transactions to be concluded between them, the commercial management of Buyers, the performance of marketing and sales operations, including the sending of information on new or current products, offers or other promotional actions; the fulfilment of legal obligations in force (namely of a fiscal, administrative and judicial nature).

  1. Safety measures

ESTRELACOOP – COOPERATIVA DOS PRODUTORES DE QUEIJO SERRA DA ESTRELA, CRL is committed to protecting the privacy of users of the site. Therefore, it uses highly innovative security systems that ensure that any personal data that may be transmitted by users of the Site is properly stored and protected, preventing, and preventing any unauthorised access to these elements, as well as their loss, disclosure, destruction or use beyond the purpose that justified their collection.

Specifically, ESTRELACOOP – COOPERATIVA DOS PRODUTORES DE QUEIJO SERRA DA ESTRELA, CRL adopts the following security measures

– Encryption of all personal data transmitted to it;

– Mandatory use of a personal password for each user;

– Increased safeguarding of data relating to users debit or credit cards. This type of data will not be stored, thus guaranteeing that third parties cannot access or use it.

– Constant supervision of computer servers to reduce any chance of attack or vulnerability.

  1. Cookies Policy

The Site uses Cookies, which are understood to be text files that identify the user computer on the ESTRELACOOP – COOPERATIVA DOS PRODUTORES DE QUEIJO SERRA DA ESTRELA, CRL server. Thus, the Cookies used do not identify the user of the Site individually and, to this extent, do not constitute a tool for the collection of personal data.

Our Cookies Policy may be consulted here.

  1. Changes to the Privacy Policy

ESTRELACOOP – COOPERATIVA DOS PRODUTORES DE QUEIJO SERRA DA ESTRELA, CRL. reserves the right to make any changes deemed necessary to this PP. Whenever such happens, they will be published on the Site.